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How Can We Help Today?

Owned and operated by Backyards King, we are happy to answer questions about our gazebos, patio sets, and fire pit tables.

We typically respond within 24 hours
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Email
support@BackyardsKing.com
Within 24 hours
Phone
724-678-6724
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our patio furniture specialists during business hours
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your gazebo, dining set, or fire pit table ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.

What is your return policy?

We offer 30-Day Returns on our patio furniture. If something is not right with your order, please review our Return Policy page for complete details on how to start a return or exchange.

Can I exchange an item for a different style or size?

Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right patio dining set for my space?

Start by measuring your deck or patio area and leaving room for chairs to pull out comfortably. Our product descriptions include full dimensions, and our team is always available to help you find the right fit for your backyard.

Are your fire pit tables safe to use on a wooden deck?

Many of our fire pit tables are designed for use on a variety of surfaces, but we recommend checking the individual product details for heat clearance guidelines. Placing a protective pad underneath is a smart precaution on wooden decks.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

Expect a thoughtful reply to your inquiry within one business day.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns

Not the right fit for your patio? Return eligible items within 30 days per our Return Policy.